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Frequently Asked Questions

Here you can find answers to some general questions which are often asked by our customers.
If you did not find an answer to your question, please, contact us.

How can I place an order?
Is my information secure?
I have found a product on your site, but I am not sure is it what I really need or not. How should I be?
Do you ship internationally?
Can I pay my order by cash on delivery?
How long does delivery take?
Where do you ship from?
How can I track my order?
Where is my tracking-number?
I have already received tracking-number, but it doesn't work! What should I do?
My question is not in the list. Where can I get more information?
Do you sell genuine products or their replicas?