Here you can find answers to some general questions which are often asked by our customers.
If you did not find an answer to your question, please, contact us.
Our website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content. You can recognize an encrypted connection by the character string HTTPS:// and the lock symbol in your browser line.
Please, note! There is a group of items which we do not provide cash on delivery payment method for, even around Russia.
The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose. During sale and promotion periods delivery might take a little longer than expected.
When you place an order you will see shipping details.
If you have any additional questions regarding shipping, please, contact us and we will help you.
We ship orders from Russia, Novosibirsk city.
Dependingly on Shipping Method, you will get a tracking-number which you can use to track your order.
For example, if you have selected Russian Post as your Shipping Method, then you can track your parcel at: https://pochta.ru/tracking
When your order is ready to ship you will receive your order tracking-number by E-mail or SMS (depends on selected Shipping Method).
Also, you will find tracking-number on your Order Details Page. Click here to see the list of your orders.
No worries, please!
If your tracking number doesn't work or has errors, it could be that your shipping hasn't been picked up yet by the courier or the courier has not scanned it as received. Please allow up to 24 hours for your tracking number to be logged by the shipping courier.
If you have any questions or you need help, please, contact us freely.
Phone number: +7 951 370 44 77
WhatsApp: +7 951 370 44 77
Viber: +7 951 370 44 77
We have always been and will be honest with our customers and therefore we immediately indicate information about the origin of goods we sell!
We sell both: genuine (original) products and replicas. On the product page, this information is specifically indicated in bold red font so that every buyer is aware!
We buy original (genuine) goods directly from their manufacturers or from official distributors (or dealers)!
We buy replicas from various suppliers and factories, but we always carefully check the quality of any replica product and only after that we offer it to our customers! We try to weed out and not sell low-quality replicas! Some products are manufactured at our request in factories and under our strict control!
Please note! If you ordered an original product and paid for it, then be sure that you will get what you paid for, you will get 100% original product!
If you have any questions regarding specific products, then just contact us anytime. We will help you!